Free Shipping (Mainland U.S.)
- Orders $350 and above ship free via Standard Shipping (UPS Ground).
Standard Shipping (Mainland U.S.)
- Orders under $350: $15 flat fee (weight or size does not affect rate).
- Estimated delivery: 5–7 business days.
Express Shipping - Expedited delivery (3–5 business days) is available at an additional cost, calculated at checkout. - Express shipping is not eligible for free shipping promotions.
Hawaii & Alaska - Free shipping promotions do not apply. - Standard Shipping: $25 flat fee. - Delivery may take longer than the continental U.S. - Express Shipping: additional cost, calculated at checkout.
PO Boxes - Orders shipped via USPS.
Return & Exchange Policy
Eligibility
- Items must be unworn, unwashed, unaltered, and returned with original tags and packaging intact.
- Returns accepted only for orders shipped within the United States.
Return Window
- Full-price items: within 28 days of shipment.
- Sale items: within 14 days of shipment.
- Final Sale & made-to-order: not eligible for return or exchange.
Return Fees (Change of Mind)
- Mainland U.S.: $9.95 restocking fee deducted from refund. For high-value items ($1,000+), a 5% restocking fee may apply.
- Hawaii & Alaska: Customer responsible for return shipping costs + applicable restocking fee.
Defective or Incorrect Items (Brand Responsibility)
- Returns are free of charge.
- No restocking fee will apply.
- A full refund, including original shipping charges, will be issued.
- Exchanges may be offered depending on availability.
Exchanges
- One free exchange per order for the same item in a different size.
- Additional exchange requests will be processed as a return (refund + new order).
- Different styles or colors require a return and new purchase.
- Store credit option may be offered to waive restocking fees.
Refunds
- Processed to the original method of payment after inspection.
- Standard returns (non-defective) do not include refund of original shipping charges.
Customer Care
General Customers
- Support via email and live chat.
- Response time: within 24–48 hours.
VIP Clients
- In addition to email and live chat, direct phone concierge support is available.
- Dedicated line information is shared privately with VIP clients.
- Optional concierge contact via WhatsApp for international convenience.
Social Media
- Instagram, Pinterest, and other channels are used for brand communication only.
- Customer service inquiries are not processed via social media.
